Frequently Asked Questions
Everything you need to know about our premium headwear, handbags, and accessories.
How do I determine my correct hat size?
To find your perfect fit, measure the circumference of your head approximately one centimeter above your ears using a soft measuring tape. We offer a comprehensive size guide on each product page ranging from Small to Extra Large, as well as many styles with adjustable inner bands for a custom fit.
What materials are used in Helen Kaminski products?
We pride ourselves on using the finest sustainably sourced materials, including our signature sustainably harvested Raffia from Madagascar, fine wool felt, and premium leather. Each piece is handcrafted using traditional techniques to ensure lasting quality and unique character.
How should I care for and store my raffia hat?
Raffia is a natural resin-rich fiber that is remarkably resilient. To maintain its shape, we recommend spot cleaning with a damp cloth and avoiding total submersion in water. Store your hat upside down on its crown or on a hat stand in a cool, dry place to prevent the brim from distorting.
What is your shipping policy for international orders?
We offer worldwide shipping via premium couriers. Orders are typically processed within 1-2 business days. Shipping costs and delivery timelines vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.
What is your return and exchange policy?
We want you to love your purchase. If you are not completely satisfied, you may return unworn items in their original packaging with tags attached within 30 days of delivery for a full refund. Please note that for hygiene reasons, certain items may be final sale.
Are Helen Kaminski products covered by a warranty?
Yes, we stand behind the craftsmanship of our products. We offer a 12-month warranty against manufacturing defects. This does not cover normal wear and tear, misuse, or damage caused by improper care or storage.